Over the past six months, several startups have been on a layoff spree with a strong push from investors to reduce burn rates and show business results. There is a clear demand for business models to evolve, to be more profitable, and to adapt to fast changing and ever demanding customer expectations. This, combined with the pace of technological advancements, has made it critical for companies to build their organization's capability systematically by changing rotting codes, periodically reviewing market strategies, scaling hiring and ensuring right staffing.
In the Eye of the Storm
Often, startup founders have stressed upon the need and importance of having the right people. In the midst of a fierce war for talent, startups are competing with large technology companies for exactly the same pool of human capital. While large corporates hire based on meritocracy and qualifications, startups are on a lookout for talent, who not only have merit but also can manage ambiguity and are agile, spontaneous and innovative. Given the constant tussle between hiring talent that is aligned to the organizational culture and talent that is more meritorious in existing structures, the demand has surely outstripped the supply.
Even the best talent in the existing market might not prove to be the right fit for the startup culture. Therefore, the need always to know how potential employees are likely to respond in ambiguous situations will help startups get better insights on potential talent, especially at senior levels.
The Art of Pausing
To refrain from creating an identity that is synonymous with firing, startups must pause and reflect on developing a recruiting culture that enables them to hire the right talent for the right role. A startup must focus on the opportunities and the work experience that it offers to create a strong employer brand. In addition, it is also important to state clearly and upfront what it takes to work in that setup. Such an approach would anchor hiring of talent that is a best fit for the organization.
Establish a Cadence
The mantra for success lies in developing a cadence, where founders need to put on their thinking hats and craft innovative hiring techniques to anchor the next evolution of HR as a true business partner. A way for startup organizations to build is by providing ample learning opportunities. Founders must put extra emphasis on creating and justifying the employee promise, by giving the opportunity not only to grow vertically but also laterally within the organization.
At the same time, startups must deploy mechanisms that reward superior contributions and capability suitably. Performance management systems must be developed to answer and equally emphasize the question of "how" and not only "how much."
Plan the Exit
Despite all of this, there will be situations when organizations need to take the tough call of asking someone to leave. There must be a defined exit strategy put into place before it is done, otherwise organizations run the risk of employees arm-twisting the founders for not receiving adequate severance packages, as happened at one startup recently. Even if this much-dreaded route needs to be taken, organizations must be sensitive enough to give prior notice to employees and resort to monetary compensations and any other assistance that fits the bill.
The bottom line is that startups must create a diligent recruiting culture and sustain it by innovating on all stages of the employee cycle.
Partner, Chief Commercial Officer,
Aon Hewitt Consulting
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